Project Manager
Location: Remote
Company: The Apricity Group
About Us
At The Apricity Group, we help organizations unlock growth and create lasting impact through innovative strategies, partnerships, and solutions. Our team thrives on collaboration, curiosity, and execution — driving results while staying true to our values of integrity, adaptability, and excellence.
We’re expanding our Rocketlane PSA Implementation Practice and are looking for a Project Manager to help drive results!
Role Overview
As a Project Manager, you will own the successful delivery of Rocketlane PSA implementations from kickoff through go-live and adoption. You will lead customers and delivery teams through complex onboarding journeys driving clarity, accountability, and momentum at every stage.
This is not a status-reporting role.
You are the quarterback of the engagement: aligning stakeholders, managing risks, guiding decisions, and ensuring customers realize value fast. You’ll balance consultative leadership with operational rigor, keeping projects on track while advising customers on best practices and course-correcting when needed.
This role blends customer-facing consulting, delivery leadership, and business ownership. You’ll work closely with Solution Architects, Consultants, and Integration specialists to deliver scalable, repeatable outcomes across multiple clients.
Key Responsibilities
Own the full project lifecycle from kickoff through go-live and transition
Lead discovery, planning, and alignment sessions with customer stakeholders
Establish clear scope, outcomes, and success criteria
Translate business objectives into actionable delivery plans
Drive cross-functional delivery across Solution Architects, Consultants, Integrations, and Data teams
Run governance cadences, status reviews, and executive updates
Proactively identify risks, dependencies, and trade-offs resolving them quickly
Manage scope changes and protect delivery integrity
Guide customers toward Rocketlane and Professional Services best practices (not just take requests)
Lead tough conversations and escalations with confidence and clarity
Track budgets, forecasts, utilization, and project margin
Ensure adoption readiness through training, change management, and transition planning
Use AI tools, automations, and standardized assets to streamline project operations
Conduct retrospectives and continuously improve delivery playbooks
Success Metrics
On-time, on-budget project delivery
Project margin attainment
Customer satisfaction (CSAT/NPS)
Time-to-value and successful go-live outcomes
Scope stability and change control effectiveness
Low escalations and smooth stakeholder alignment
Team utilization and forecast accuracy
Delivery process improvements and reusable practices created
Qualifications
Must Have Skills
Delivery Leadership
3+ years leading SaaS or PSA implementations
Proven ability to run multiple customer engagements simultaneously
Experience owning projects end-to-end with minimal supervision
Strong understanding of onboarding and implementation best practices
Consulting & Stakeholder Management
Comfortable leading workshops and executive conversations
Ability to be assertive and guide customers toward the right approach
Experience navigating escalations and difficult trade-offs
Excellent written and verbal communication
Strong facilitation and decision-making skills
Operational & Business Acumen
Experience managing scope, budgets, and financial performance
Resource planning and forecasting experience
Risk management mindset
Data-driven approach to delivery performance
Ownership & Problem Solving
Bias for action and accountability
Thrives in ambiguity and fast-paced environments
Proactively removes blockers rather than escalating them
Strong organizational discipline and follow-through
Bonus Skills
Experience with PSA tools (Rocketlane, Certinia, Kantata, etc.)
Professional Services or consulting delivery background
Familiarity with CRM/ERP ecosystems
Change management or adoption experience
PMP, CSM, or equivalent mindset
Experience using AI/automation to improve operational efficiency
Training & Certification Path (Required)
Rocketlane Academy Training Path – 1 week
TAG Rocketlane Implementation Methodology Review – 2 days
Klient PSA Training – 2 days
Klient PSA Time Tracking – 1 day
Admin Teach Back – 1 week
Career Path
Associate PM → Project Manager → Senior PM
You’ll Thrive Here If You
Love owning outcomes, not just managing tasks
Naturally step into leadership in ambiguous situations
Enjoy running customer conversations and building trust quickly
Stay calm under pressure and solve problems proactively
Like balancing people, process, and business results
Want to help shape a modern, AI-first Professional Services practice
What We Offer
Competitive base salary + performance-based commission.
Training, mentorship, and opportunities for career growth.
A collaborative, supportive, and innovative team culture.
Flexible work environment (remote or hybrid depending on role).
Opportunity to make a direct impact on the company’s growth and success.
How to Apply
If you’re excited about driving growth and building meaningful client relationships, we’d love to hear from you! Please send your resume and a short note about why you’re interested in joining The Apricity Group to hiring@apricitygroup.com.
