Acceptance Governance: A Point of View on Acceptance Criteria and UAT Design in SaaS Implementations

Robert Haukenberry 8/28/26 Robert Haukenberry 8/28/26

Acceptance Governance: A Point of View on Acceptance Criteria and UAT Design in SaaS Implementations

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Inside Moonnox: What It Is, How It Works, and How Certinia Customers Should Put It to Use

Robert Haukenberry 8/4/26 Robert Haukenberry 8/4/26

Inside Moonnox: What It Is, How It Works, and How Certinia Customers Should Put It to Use

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Fixing the Customer Journey: Why Value Has to Travel Beyond the Sale

Robert Haukenberry 6/23/26 Robert Haukenberry 6/23/26

Fixing the Customer Journey: Why Value Has to Travel Beyond the Sale

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Veda Intelligent Actions: Why Certinia’s 64 AI Actions Matter for Professional Services

Robert Haukenberry 6/10/26 Robert Haukenberry 6/10/26

Veda Intelligent Actions: Why Certinia’s 64 AI Actions Matter for Professional Services

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Connecting Jira to Klient PSA: Why It Matters for Modern Services Teams

Robert Haukenberry 6/3/26 Robert Haukenberry 6/3/26

Connecting Jira to Klient PSA: Why It Matters for Modern Services Teams

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Rocketlane Day 2 Services: Turning Go-Live Into Operational Maturity

Robert Haukenberry 6/1/26 Robert Haukenberry 6/1/26

Rocketlane Day 2 Services: Turning Go-Live Into Operational Maturity

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Certinia Veda Is Here — But Is Your Services Business Ready?

Robert Haukenberry 4/29/26 Robert Haukenberry 4/29/26

Certinia Veda Is Here — But Is Your Services Business Ready?

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Building Bottom-Up Timelines for Professional Services Engagements

Robert Haukenberry 3/17/26 Robert Haukenberry 3/17/26

Building Bottom-Up Timelines for Professional Services Engagements

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Choosing the Right Professional Services Automation Tool for Your Organization

Robert Haukenberry 8/14/25 Robert Haukenberry 8/14/25

Choosing the Right Professional Services Automation Tool for Your Organization

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The 5 Stages of Professional Services Billing Maturity — And How to Level Up

Robert Haukenberry 3/13/25 Robert Haukenberry 3/13/25

The 5 Stages of Professional Services Billing Maturity — And How to Level Up

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The Skills Management Maturity Curve — From Basic Tracking to Strategic Talent Development

Robert Haukenberry 3/13/25 Robert Haukenberry 3/13/25

The Skills Management Maturity Curve — From Basic Tracking to Strategic Talent Development

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The Resource Management Maturity Curve — From Reactive Scheduling to Strategic Workforce Optimization

Robert Haukenberry 3/13/25 Robert Haukenberry 3/13/25

The Resource Management Maturity Curve — From Reactive Scheduling to Strategic Workforce Optimization

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The Selling Services Maturity Curve — From Ad-Hoc Deals to Data-Driven Growth

Robert Haukenberry 3/13/25 Robert Haukenberry 3/13/25

The Selling Services Maturity Curve — From Ad-Hoc Deals to Data-Driven Growth

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The Project Management Maturity Curve — From Ad-Hoc Delivery to Predictable, Profitable Projects

Robert Haukenberry 3/13/25 Robert Haukenberry 3/13/25

The Project Management Maturity Curve — From Ad-Hoc Delivery to Predictable, Profitable Projects

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The Time Management Maturity Curve — From Basic Tracking to Predictive Utilization

Robert Haukenberry 3/13/25 Robert Haukenberry 3/13/25

The Time Management Maturity Curve — From Basic Tracking to Predictive Utilization

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Certinia Org Health Consultation </span>

Robert Haukenberry 12/3/24 Robert Haukenberry 12/3/24

Certinia Org Health Consultation

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The Professional Services Maturity Journey — From Time Tracking to Predictive Business Insights

Will Powell 12/3/24 Will Powell 12/3/24

The Professional Services Maturity Journey — From Time Tracking to Predictive Business Insights

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Advisory Services VS Staff Augmentation

Robert Haukenberry 11/19/24 Robert Haukenberry 11/19/24

Advisory Services VS Staff Augmentation

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Managed Services: What Is It and Why Your Organization Needs It!

Robert Haukenberry 11/14/24 Robert Haukenberry 11/14/24

Managed Services: What Is It and Why Your Organization Needs It!

With adaptive technology and personalized solutions becoming the norm across all manner of businesses, it’s important to stay ahead of trends.

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A Journey of A Thousand Steps: Go-live and Beyond

Robert Haukenberry 10/3/24 Robert Haukenberry 10/3/24

A Journey of A Thousand Steps: Go-live and Beyond

Continuous improvement includes processes and software. Your Salesforce & Certinia roadmap should align with business objectives to ensure success after going live.

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