Ongoing platform support that keeps your systems aligned with the business
Apricity provides managed backlog, advisory, and execution support for organizations that need Salesforce, Certinia, Klient PSA, or Rocketlane to keep improving after go-live.
For teams that need platform improvements to keep moving
After go-live, business needs continue to change. Teams identify new reporting gaps, process improvements, automation opportunities, configuration needs, and adoption challenges.
Managed Platform Services give your team structured access to Apricity’s platform and business process expertise without adding full-time internal headcount. This service is designed for organizations that need help managing a backlog, prioritizing requests, executing improvements, and keeping their platform aligned with how the business actually operates.
Apricity helps teams capture, prioritize, and execute platform improvements through a structured support model. Work is managed through Apricity’s dedicated ticketing process, giving stakeholders a clear path to request support, track progress, and keep improvements moving.
A structured model for continuous platform improvement
Flexible platform support in three-month engagements
Managed Platform Services are structured as three-month engagements with fractional FTE support levels based on expected platform demand.
Clients choose from 1/4, 1/2, 3/4, or 1 FTE allocation, based on a 40-hour work week. Apricity helps create, organize, and prioritize the platform backlog, then provides advisory support and execution capacity to move approved work forward.
¼ FTE
Best for teams with a lighter backlog, targeted platform requests, or a need for steady but limited support.
½ FTE
Best for teams with recurring platform needs, ongoing reporting or configuration requests, and a moderate improvement backlog.
¾ FTE
Best for teams with a larger backlog, more active stakeholder demand, or multiple work-streams that need consistent execution.
1 FTE
Best for teams that need dedicated platform capacity across backlog management, advisory support, configuration, testing, deployment, and continuous improvement.
Managed support across CRM, PSA, and ERP environments
Salesforce
Managed backlog, advisory, reporting, configuration, process improvement, and enhancement support for Salesforce environments.
Certinia
Ongoing support for Certinia PS Cloud and FM Cloud environments across services delivery, project financials, billing, revenue, reporting, and finance process needs.
Klient PSA
Managed support for Klient PSA environments, including project delivery workflows, resource management, reporting, adoption, and process improvements.
Rocketlane
Managed support for Rocketlane environments, including customer onboarding, implementation delivery, project collaboration, templates, reporting, adoption, and post-go-live operations.
Keep your platforms aligned with how the business actually operates
Managed Platform Services help organizations keep platform work moving with clearer priorities, structured execution, and better alignment between business needs and system improvements.
Need ongoing support for your platform roadmap?
Apricity can help you manage backlog priorities, execute platform improvements, and keep your CRM, PSA, or ERP environment aligned with how your business actually operates.